The Magic of Customer Experiences

How Design Firms Work

If you were running a donut shop, one “how-to” manual would fit you and almost every other donut shop owner in America. Same for a...

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Are You Selling Your Way Into Bankruptcy?

As principal of an interior design practice, when you're out of cash, and can't access any new sources, it's game over. End of story. Don't let the...

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Who Will Buy Your Design Practice?

When you're thinking about moving to the next stage of life, you should keep in mind that there are four types of possible buyers for your interior...

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When Profits Could Be Bad News for Your Design Firm

I could give, and have given, many lectures on the difference between profits and cash flow. And while a key success factor for an interior design...

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The Problem with "Getting Out"

Periodically, I facilitate groups of interior designers who are 60+ years old and want to develop "exit strategies."

These days, I can't help...

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